Hostal Tak Boutique Marbella by Acemar

Extremely disappointing and completely misleading||Our experience at TAK Boutique Hotel Marbella was appalling from start to finish. It took us almost an hour to gain access because there was no key in the key safe and communication was extremely poor.||When we finally entered, the room was tiny and nothing like the accommodation shown in the photographs. Most concerningly, there was no private bathroom in the tiny room, which was not what we believed we had booked. We felt the listing and photographs were completely misleading.||We left within 20 minutes because the accommodation was not suitable. Despite not staying, the total cost to my friend came to €309, including an additional disputed charge of €200.||This was an extremely stressful and expensive experience, and we would strongly advise others to check every detail carefully before booking. Based on our experience, we would not recommend this property and would avoid it at all costs.

Dreadful place to stay. Constant traffic noise day and night. Shower dirty and broken. Walls paper thin. Could hear people above talking and going to the toilet. The shower to the room next door was against the headboard of the bed and very noisy. Stairs are steep and dark. Bath towels were threadbare. Curtain pole collapsed when closing the curtains. Staff member available remotely via WA. No internal locks on the bedroom door. No pillows just a long bolster as hard as a rock. Couldn't wait to leave. Charged €85 for this nightmare stay.

Please, please do not destroy your money and vacation to make reservations and pay before you see the room... I made reservations and I paid for 5 nights, when I went there, it was a horrible small room, not clean and with a toilet smell in the room... I stayed like 20-30 min in the room trying to speak and we left the room because it is not for staying, it has a smell like I live in a sewer toilet.. I tried to be friendly and I said to keep the money for 1 night and send the other money back to my account but they said it is not possible to refund my money.. now I am searching for solutions to get my money back, the administration said it is impossible to give the money back.. soooo absolutely not recommended...Please, please do not destroy your money and vacation to make reservations and pay before you see room...i make reservations and I pay for 5 night, when I go there horrible small room, not cleaning and whit smells toilet in room...i stay like 20-30 min in room trying to speak and we let room because is not for stay have smells like i live in kanal toilet..I tried to be friendly and I say for keep money for 1 night and another money for send me back to my account but they say is not possible to refund my money..now i surch for solutions for take my money back,administration he say is impossible to give money back..soooo absolutely not recommended...Translated commentShow original

If you're looking for a BASIC hotel room, where have a place to sleep after going to a concert for example, this works. It's BASIC. No frills. I booked a room with two beds and when we arrived, the room had only one bed. The staff on WhatsApp is QUICK to respond and immediately sent us to another room with two beds. The room was clean, the AC worked brilliantly. I always travel with earplugs, so I didn't hear the trash collection or drunk people on the street and slept like a baby. The beds are comfortable. Complimentary coffee on the roof terrace in the morning is a nice touch. Rooms are basic and small, but have cute decor. I took a shower at 1am and had hot water. My friend took a shower in the morning and the water turned cold, then stopped. Whoops. Maybe the water heater had had enough. Excellent customer service/response to all queries. Good basic lodging.

I am writing this review so people can be aware of what they are booking beforehand. I paid 240 euro for a night in a tiny room with a double bed which was against the wall because otherwise there was no space for it. Not even bed side tables. Bathroom was outside the room, no locks (staff said it was a private bathroom but outside the room and without locks, it did not feel very private). The mattress was like a rock, the walls like paper, I always carry ear plugs with me but not that night, so in the morning we could hear everyone going up and down the stairs or talking at reception. I would not recommend this place at all. The bedroom was clean but not the bathroom, there were hairs on the floor and both were so tiny that felt a little bit like being on a cage. I feel like I have been ripped off for the amount of money I paid. I am Spanish living in London and even there you get a nice hotel room for that price.

We were extremely disappointed with the first night we had here. We booked a room with two beds which is a slightly higher price and we got one bed, the toilet is in the room, with a sliding door that just misses your knees to close (and we are short). The sheets were dirty and one of the towels too. When we asked to be put in the room we booked and for clean sheets they said nothing they can do until tomorrow. We are still trying to get compensation for the incorrect room and having to sleep in dirty sheet. The staff have said there is nothing they can do and their manager is away so can’t help me. Not impressed with this service. The next day we got moved to the room we booked but it was still quite dirty with bugs dead on the walls. The walls are also super thin so you can hear everything outside in the hallways like talking, walking, doors opening/closing and girls singing at 3am. The location is really good for accessing the beach, city and bus routes. Which is the main thing they have going for them.

I stayed in this property for no more than 10 minutes. Getting access was difficult because the address was incorrect. Speaking with the hostel reception over the phone was frustrating as his English was terrible. We took one look at the room and felt utter dismay. There was a dead cockroach and the room was dingy, small and hot. It was also very noisy. However the reason we left was that the door to the room was thin and made of plywood and had a hole which was covered with sellotape. We did not feel safe. I also noticed scuff marks around the lock on the front door. We left and asked for a refund. Of course this led to messages and a phone call to me at 2.50am! Lots of words but no refund. This hostal has been done out very cheapy. The bed looked rock hard and is a camp bed. The toilet is in the room separated by a plywood screen. I have lost £230 but it is not worth risking your safety. Tak(y) indeed.