Sercotel Vime La Reserva de Marbella

We were planning to stay here as a family of three in a two-bedroom apartment. Upon arrival, check-in was quick and the staff at reception were polite. We were given apartment 6021, and at first everything seemed fine.||However, once inside, the disappointment was immediate. The apartment looked nothing like the photos shown online. The furniture and interior were old and worn, the cleanliness was questionable, and overall it did not match the value for money we expected. When we mentioned this to the receptionist, she simply said that all apartments are "standard like this," which was very surprising given the pictures used for advertising.||We felt completely misled by the online presentation. It’s unfortunate, as the location seemed good and the potential was there, but the accommodation itself was far below expectations.||We left after first night and requested money back.

We stayed here for 1 week and i really enjoyed the place. I recommend

Fabulous place to be at. Only thing it’s a bit far from the beach but we had a rented car anyway.

Probably the the worst room. The place overall looks great however the room atleast we got was horrible. No proper drainage. Barely any hot water. Lighting in room was inadequate. Looks like super old rooms.

False advertising. My room looked nothing liked the photos on the website. Cracked balcony tiles. No air con in 2nd bedroom which was tiny with no cupboards only 4 small draws. Bedrooms, bathrooms and kitchen area looked very worn and in need of a make over. Bathroom towels were thin and worn. Would I rebook? never.

Lacking SENSE OF CARE after fire inside de sauna. On my last day, I decided to go to the sauna. The sauna was great and looked new. The staff came, turned it on, and I entered. After 10 minutes" I started to see the smoke and I thought it was normal, I fell asleep for a few minutes but I started to cough and I woke up. I went out to have a shower and I smelled smoke when I went back, I opened the sauna’s door it was on fire and smoke everywhere. The access to the sauna wasn't easy as you need to have a card to enter. If I faint inside due to the smoke it could be fatal. In conclusion, I believe that the staff are unprepared and untrained for an emergency situation. No one asked how I was. The staff just asked what I had done, if I had put water on the stones? What did I do? What had happened with the sauna? My sleep and cough inside the sauna could be due to the inhalation of the smoke, luckily I woke up. However, despite this accident my stay was great, the place is peaceful and clean, nice rooms.

Great holiday spot and close to all the popular areas. However the hotel/apartments are very quiet with a chilled atmosphere all around. Restaurant on site is amazing and would recommend. The pools are great, especially the kids pool for little ones under 7 - although probably due a refurb though soon… would recommend