Mary Poppins Agency

We had the best experience with Mary Poppins! They found us an amazing live-in nanny for the summer, and the entire process was seamless from start to finish. Extremely professional, responsive, and attentive to our family’s needs. I truly cannot recommend them enough — without a doubt the most professional nanny agency in Marbella. Thank you for making our summer so much easier and happier! ☀️💛

Highly recommend this agency. I had specific requests for a helper. The managers in the agency are very professional they have found what I needed in a matter of days. Will be working with them later for sure.

Super friendly, fast, and professional. The process of finding a wonderful employee went off without a hitch. Highly recommended

I reached out to Mary Poppins Services because I needed a cleaner for the long term, and I couldn’t be happier with the decision. From the start, the team was super professional, easy to communicate with, and really understood what I was looking for. They matched me with someone reliable, punctual, and extremely thorough with their work. It’s such a relief to have someone you can trust coming into your home regularly — she not only keeps everything spotless, but also organized and with that extra attention to detail that makes a big difference. Over time, she’s become like part of the household, always kind, respectful, and proactive. The consistency and quality of the service have been outstanding, and the peace of mind it brings me is priceless. Mary Poppins Services really makes life easier, and I highly recommend them to anyone looking for long-term cleaning support you can truly depend on.

We had the worst experience ever!!! The nanny they sent was completely unqualified, left my 2 years old nephew unattended and he fell into the pool. When she had to travel with the family, she abandoned the job abroad. Totally irresponsible and unacceptable service. we never got her references only a video of her , and the company sell her as the best of the best …, making us think we got the best Lady and must keep her

We had a very smooth and pleasant experience with Mary Poppins: Carmen is super friendly and reacted quickly to our request to find a temporary housekeeper/nanny. After a short period they presented us a very qualified candidate that has now worked with us for over 6 weeks and I’d have only good things to say about her. Thank you Carmen for making our summer more easy !

I strongly advise against using Mary Poppins Agency. Despite living between Marbella and New York for 10 years and being very familiar with the going rates for domestic help in Spain, this agency quoted us an inflated salary — more than double the standard — reaching over €2,500/month for a housekeeper. Even our lawyers flagged the amount as irregular and risky. It felt clear that this inflated salary was tied to the agency’s own fee, which makes their insistence on such a number extremely suspicious. Especially after I wanted to replace the employee they still insisted on this rate even though some of my demands were removed. That’s when the cost became even more suspicious. We also felt they believed they could take advantage of us simply because I am American — even though I have been living and hiring people in Spain for nearly a decade and know very well what the true market rates are. We were told the candidate was exceptional and fully vetted (deserving of this inflated rate) but almost nothing aligned with what we were promised. Her background was misrepresented, she had little domestic experience, and serious issues were never disclosed — including a past domestic abuse arrest in the U.S. Either the agency failed to check or knowingly ignored this. The employee herself voluntarily told us her real background (janitor and restaurant work, not private homes recently - more than 2 years ago) and contradicted nearly everything the agency had told us. Before traveling to the U.S., we made it clear we could not offer a contract at such an inflated salary. She insisted she wanted the job anyway — partly because it gave her the chance to see her daughter in America. Yet after we paid for her extremely expensive travel, she quit just 7 days into a planned 3-month stay, leaving us with roughly €7,000 in losses. It became clear she had used us to get into the United States, and to this day she remains in the country unaccounted for. This has put us at huge risk, as we do not know where she is or what her intentions are. Mary Poppins also failed to disclose that she had repeatedly visited their office expressing anxiety about the role and about traveling with us. This information would have been critical for us to know, as her erratic behavior only made sense after the fact. The entire process left us feeling misled, exploited, and unsafe. This agency is neither professional nor trustworthy. Be warned: they overcharge, misrepresent candidates, and fail to properly screen the people they place inside family homes.