AMS Centro Medico del Ejercicio | Medicina Deportiva, Fisioterapia, Ejercicio y Nutrición en Marbella

Tried this facility twice, not impressed after the first course of treatment which I cut short. However, thought I’d give them a second chance. Initial treatment was good and effective, but the commitment seamed to diminish rapidly as the sessions progressed, to the point I saw little benefit in a 5min massage followed with 20min of TENS! So I again cancelled my remaining session that were booked. As for the booking itself, the system is atrocious, with only 2 clients in front of me, both wishing to make changes to existing bookings, it took over 30min to be seen to. It would be far more efficient if clients were given an online access to select their appointments, as with hospitals.

I decided to give this place a try, but after just three sessions, I had to walk away. The service was bare minimum at best, and I felt like my time was completely wasted. I honestly regret choosing this place, especially after reading the reviews. If you’re looking for quality service or real results, I wouldn’t recommend it.

Unhelpful receptionist who refused to assist in allowing me access to my private health insurance even though we had paid our monthly subscription but had not been provided with the app nor a membership card

My experience at this clinic has not been good, although it has some very professional workers like Cindy or Edilson, the management at the reception is not that good, starting with the receptionist Sara who is not very empathetic; for any inquiry or change, she always shows a negative attitude before trying to help, but this can be offset by Ana who is the complete opposite, a kind, attentive, and empathetic girl. Still, the organization of this clinic has many shortcomings when it comes to scheduling appointments or giving priority to people who have been there for months; in my case, I have been there for more than two months and when I told them I had to continue, they told me there was no space at that moment, I cannot understand that after the time I have spent there they leave me out without availability and put me on a waiting list, which can take almost a month and they haven't even called me. It is obvious that the organization is not good and leaves much to be desired!!!Mi experiencia en esta clínica no ha sido buena, aunque tiene algunos trabajadores muy profesionales como Cindy o Edilson, las gestiones de la recepción no son tan buenas, empezando por la chica de la recepción Sara no es muy empatíca , para cualquier consulta o cambio siempre muestra una negativa antes de intentar ayudar, pero ésto lo puede contrarrestar Ana que es totalmente lo contrario, una chica amable, atenta y empatíca. Aún así tiene muchas carencias la organización de esta clínica a la hora de agendar las citas o dar prioridad a las personas que estamos allí de meses, en mi caso he estado más de dos meses y cuando les dije que tenía que seguir me dijeron que no había sitio en ese momento, no puedo entender que después del tiempo que llevo me dejen fuera sin disponibilidad y me pongan en lista de espera , la cual puede pasar casi un mes y ni me han llamado. A la vista está que la organización no es buena y deja mucho que desear!!!Translated commentShow original

I have been attending rehabilitation at AMS Marbella for 20 sessions. I would like to highlight the treatment from Ana at the reception, who facilitated all the processes with the insurance company. Honestly, Ana is super helpful, the best. I would also highlight the treatment with Francesca, who treated me. She always dedicated the necessary time to me and has been crucial in my rehabilitation. Super helpful as well. Overall, everything was great thanks to them.He estado asistiendo a rehabilitacion en AMS Marbella durante 20 sesiones. Puedo destacar el trato de Ana en la recepcion que me ha facilitado todos los procesos con la aseguradora. La verdad que Ana es superapaña, la mejor. También destacaría el trato con Franscesca, quien me ha tratado. Siempre me ha dedicado el tiempo necesario y ha sido crucial en mi rehabilitación. Superapaña también. En general, todo guay gracias a ellasTranslated commentShow original

Everything was very good from the very first moment, I work with rotating shifts and there were no problems with the appointments. The afternoon receptionist, a tall brunette, was very kind and empathetic with the patients. And both physiotherapists, both the afternoon and the morning ones, were attentive and professional. Comfortable.Desde el primer momento todo muy bien, trabajo con turnos rotativos y sin problemas para las citas. La recepcionista de la tarde , morena alta muy amable y empatica con los pacientes. Y las dos fisios tanto la de tarde como la de mañana atentas y profesionales. Agusto .Translated commentShow original

Very good experience. I called by phone for the appointments and they assisted me very well, they gave them to me quickly and also sent me the calendar. Thanks to my therapist Cindy for her kindness and professionalism, it is always appreciated when they not only treat you well but do so with a smile.Muy buena experiencia. Llamé por teléfono para las citas y me atendieron muy bien, me las dieron rápido y además me enviaron el calendario. Gracias a mi terapeuta Cindy por su amabilidad y profesionalidad, siempre se agradece que además de atenderte bien lo hagan con una sonrisa.Translated commentShow original