IKEA Marbella - Punto de Planificación y Pedidos

Very happy with the services we received at IKEA Marbella! We bought a kitchen from them and the whole process from the first appointment until the installation went very smooth! A huge thank you goes to Jesús who was so helpful and friendly and always ready to answer all the questions we had along the way! Highly recommend!

We had a great experienc with Mr. Jesuús! He was really awsome and helpful!

I had a horrible experience with IKEA Spain. They are totally different from other IKEAs in the rest of the world. They measured my small kitchen 3 times and did not give me the right advice about what needs to be done before installation. It has already taken me almost 2 years to order a kitchen from them. My order has been delayed for different reasons which had nothing to do with me. IKEA Spain does not take any responsibility for their own issues. I even made a complaint and received a generic response in Spanish from them ignoring all the points raised in my complaint. I am too frustrated and regret so much choosing IKEA Spain.

The customer service is perfect, especialy Mr. Jésus is a perfect and kind guy, he gave us a lots of information and advice about our purchase.

We had a great experience with one planning team member who was ever so helpful and then when we went back to finalise we had a different member of staff Alba who had a really bad attitude, we then went back to speak with the store about a damaged item that was sent and again she was very rude laughing and saying she didn’t care and basically saying what do you want me to do about it. My wife is heavily pregnant and we were treated like animals. She was laughing at walked away from us chewing her gum and saying she was the manager and she’s in charge. I can’t believe a company like ikea have staff who treat their customers so badly.

Worst delivery staff ever! Delivery reported twice now because the trunk is full...

The planning team in Marbella are excellent. I had a really.challenging kitchen space and regardless of multiple visits to the shop, their endless patience and professional advice was always forthcoming. The delivered kitchen is of an outstanding quality for an exceptional price. Thank.you to the whole team.