BMW Automotor Marbella Concesionario Oficial - Grupo Safamotor

My car first was taken in at 29.10.25 for bodyworks. Now the car has been ,,ready,, for FOUR times. The first time I was given my car back so that they did not change one headlight and some plastic parts in the front bumper, I find it unreal that this was even possible to happen even when everything was paid for and the work order clearly had it written. Today 11.03.26 when almost 6months have passed my car is still not actually ready. There is visible overspray marks in many places and they also managed to paint rubber door sealants…. The list goes on and on and on. They seem to be good people and want the best but seriously lack the professional touch and experience needed for this job. I don’t recommend at all!!!

I was absolutely delighted with the service from the team at BMW in Puerto Banus. Originally we were interested in the X1 however the salesman told us about a promotion on a limited number of X2 cars. We immediately chose this option. We ordered 2 cars for our business. From our first enquiry about the cars until the last moment when we took the delivery of the cars, the 2 gentlemen at the showroom were helpful, polite, knowledgeable and everything, including the finance approvals was arranged in about 2 weeks. Very good experience and I would totally recommend them. Thank you especially to JUAN and FRANCISCO for such excellent service! 🙂 Marbella Buildco SL

Worst garage Ive ever dealt with, left my mini in for minor body work, told it would be in 1/2 weeks which in itself sounded a lot of time, in the end they had it 5 weeks. My insurance company also found them difficult to work with. Never again......👎

Honest Review – Be Careful Before leasing from BMW Marbella I had a very bad experience with BMW Marbella. They never clearly explained the full details of the rental terms in the beginning. I paid every single installment on time, but when I returned the car, they started charging me huge amounts even for the smallest marks or tiny dots on the vehicle. The bill they sent was unreasonable and shocking. It feels like a total scam to make customers pay extra after returning the car. Please be careful and make sure everything is written clearly before signing or returning the vehicle. I truly regret trusting them.

Terrible experience at BMW Marbella. Had an appointment at 09:00, but wasn’t seen until 10:00. The air suspension had failed — they kept the car for a full day. When I came back the next day to collect it, I had to wait another hour. Then I found out they forgot to perform an obvious service task — replacing the front brake pads. They released the car like that. I had to go back, lose another three hours of my time and spend money on taxis from Estepona. After that, I finally got the car back — only to see a warning light again two days later: "Go to workshop." I called them — they said "Sorry, we're fully booked for a week." This entire disaster cost me nearly 2,000 euros. This is not what a BMW service should be. Completely unprofessional, disorganized, and careless. If you value your time and money, stay away.

Rude reception. I arrived to leave vehicle at 9:15am, for a 10am appointment. He told me I had to wait with the vehicle until 10am. I said I'd leave the key, and they could do the service anytime. He told me that if I left, they would not touch the car. Inconsiderate staff, and very arrogant. Don't use them if you don't have to.

Always a great experience at BMW Automotor. Thanks to Iris for delivering great client experience and staying ahead of requirements, Pepe taking care of the service with precision, and Diego for being simply the best, with every information you’ll need - always welcoming and somehow makes every visit better. Reliable team, and top-notch work every time.