Enterprise Alquiler de Coches y Furgonetas - Marbella

One of the worst car rental experiences ever at pick up, I rented a car for a week They were understaffed. Had to wait 1.5 hours from my confirmed pickup time. Car wasn't available and had to wait to receive a car. No excuse to make customers wait 1.5 hours and zero effort to make it up. Car received was very old with 40k kilos and no other cars available to rent even for a fee. The employees were very tired and manager couldn't care less. Very rude. The pick up experience was much better, very polite and friendly person and quick. You need more of him and change the manager. I received the invoice and couldn't understand it. All in Spanish. Not appreciated. This is a very bad experience and I don't recommend this place Shame on enterprise

I reserved an SUV since there was 4 of us with bags five days before pick up. When I arrived, they only had small cars. No apology, no reason why, and no other options

Avoid at all costs! You get the car in the middle of the street, blocking the traffic with no option to check for damages. Unfriendly and dishonost staff. In the response to this review, I was reffered to Enterprise's website to file a complaint. I did and... surprise, no answer. Avoid enterprise services. If something goes wrong there will be no one to talk to.

Terrible. Don't ever use this company. The staff are pleasant but the company policy is dogsh*t. I was an hour late to pickup (my flight was delayed) so was told they allocated my car to someone else - why? I've pre-booked and pre-paid. Came back 30 mins later, still no car available. Came back another 30 mins later. And then was told I needed a credit AND debit card which I didn't have with me. End result, waste of f*cking time asked for my £2500 to be refunded. I hope this corporation gets liquidated.

Stay away from this company. Terrible customer service and liars. I booked everything with there hotline. Then at pickup, Liars and cheats. It's 2025, and they haven't even heard of using a bank card over the phone. The last lie was that they don't accept certain banks, like Revolut. Never again Enterprise.

People, don't rent cars here. Rented car with 1/4 tank of fuel, brought back also with 1/4, and they charged 65€ for fuel 🙂

Avoid this car hire company!! Had the worst experience, the staff (girls) were very unprofessional and rude. Had to wait 2 hours to get the car because there was a problem with everything (passport, drivers license, credit card). Went all the way back home to get the passport, because a picture wasn’t enough. They didn’t warn beforehand that they need all documents physically, and don’t accept Revolut cards for some reason. In the end they didn’t give us our 200€ deposit back!! Saying that it was "extra" for having a second driver (even though we only did it because they didn’t accept my Revolut card, so I had to use my boyfriend’s card and they forced me to put him as second driver because the name on the credit card should be the same as in the rental contract. ) If I could give zero stars, I would.