Media Markt

Poor Customer Service at Media Markt – TV Section I visited the TV section of this Media Markt today, July 23, around 1 PM, and had a disappointing experience with an employee (name starting with "Zam"). I was completely ignored at first. When I finally got his attention, he responded rudely and dismissively. What made it worse was the communication — he clearly understood English, but every time I asked a question, he replied in Spanish only and ignored my attempts to get a clear answer, as if he simply didn’t want to be bothered helping me. This kind of attitude from staff really affects the shopping experience, and I hope management looks into it, since customer service should be a basic standard regardless of language.

1 person serving the computer department with about 10 people waiting. Staff I asked for help were rude and wanted to be left alone. The only retail experience I have every had where I was waiting to pay a lot of money but they didn’t seem to want it I asked one staff member for help and he said no. I asked his name and he said no he wouldn’t give to to me. Please stay away from this store, they do not deserve your service. FNAC is close by so you should go there where there is more than one person in the store willing to work

The most disgusting company in Marbella. Never, ever buy anything here! Instead of next-day delivery, I had to wait a whole week for my dryer. Then, after that, the dryer worked for one single day, and after that it started making a noise like a drill, or like a Boeing 747. I immediately called customer service, and they told me they would take care of it. I waited a week for a phone call that was supposed to come, and nobody contacted me. Then I waited another four days for their call, and again nobody responded. After that I called them once more, and once again they told me they were "handling it." I have been without a dryer for a month because I bought a tumble dryer from this rat-infested, vomit-worthy, useless cheap company. Never, never, never, never buy anything from here!

Very bad experience just happening.I ordered a clothes dryer online and it was supposed to be delivered last Friday. So far nothing happened : no information, no email , nothing at all despite all my phone calls and my emails. It’s just unacceptable from a big company like Mediamarkt .

Media markt advertise a price of a product on offer. When I went to the checkout the lady said no this is not at the sale price, in a rude manor and waved her hand at me, After 25 minutes of waiting then asking to speak to the manager who was not helpful at all, he stated the sale price only for the silver colour. It didn’t state anywhere on the sale board about the colour it just stated the brand and model which is what I took to the till. The manager refused to do anything about it and Confirmed he didn’t have any silver ones left to sell. "Ok so put your misleading sign away then" I will never buy from there again.

I don’t know about other reviews but one of the workers - Ivan needs a serious raise. He is super helpful, kind and professional. He went above and beyond to help me, and was the reason I’d bought so many products of Media Market. I am surprised he doesn’t work in multinational company on Walls Street. He is top class!

I wanted to buy a phone for my kid. They tried to cheat me and sell me a used phone. When asked the consultant directly if it was used, they said no, it's new, but he actively started deleting smth on the phone. Already on payment, another employee admitted that it was from the showcase, but new. At the same time, it is the only one on the website for sale at this price marked as used. Be careful, the sediment is very unpleasant, ndid not expect this from mediamarkt.