Hotel Benabola Puerto Banús

The location is amazing, the apartment is spacious. It’s not hotel apartments, it’s just rented apartments.. because: 1- The furniture is old and tired many spots on chairs, tables. 2- no water or any complimentary minibar items (coffee or tea) 3- The beds and pillows are uncomfortable we all had back and neck pain after day 3. 4- The apartment included a kitchen (which was not included in the cleaning of housekeeping and had a note that we need to pay €30 an hour for cleaning the kitchen). 5- The washing machine was broken and doesn’t drain water. 6- No amenities (except cheap samples of Shampoo) considering the value and Marbella over priced (everything) - and top notch location of the apartment! 7- Only roll tissues in toilets provided, no tissue box or kitchen tissue rolls. 8- No house keeping after 7. 9- No in-room dining. If you need to stay in a served place choose the rooms not apartments.

We absolutely loved our Marina view suite! The bed was so comfortable, room so spacious and clean. Bathroom was fabulous! Staff super helpful and available 24/7! Loved it and cannot wait to go back - noted room number and shall be booking for next month!

Very noisy location. Impossible to sleep a single night cause of only one reason. No soundproofing. The windows are fine like cigarette paper. So you can hear every people talking in the street like they are in your bed. Then imagine all the drunk people going out as Puerto Banus. A disaster in terms of people. A so nice and luxury place full of awful people. Cars are going very fast in the street of Benabola hotel because there is no bumper. Crazy. And you can add the excavation construction in the street as well. Without changing the windows, this hotel is overpriced for the level of the comfort. Bathroom is out of age.

There was mold in my shower. I informed the receptionist and nothing happened. Only after the third time they sent someone to remove the mold. The person removed the mold a bit but then said that it was not mold but the cement losing it’s white color and turning black… There also was no apology or additional help after the incident. I also tried to speak with the manager but was informed that the manager was not there…

This Hotel in Puerto Banus Marbella offers a fantastic experience. Its rooftop area provides truly breathtaking views. It is conveniently situated right in the center of the popular area. You can enjoy unparalleled views of the harbor from here. It's a wonderful place to relax and take in the scenery.

Terrible experience. Despite having a prepaid reservation, I was not checked in without any clear explanation. This happened on February 6 at 9:30 PM, and I had to urgently look for another hotel. At the reception, I was told to contact them by email regarding the refund. I did so immediately, but almost three weeks have passed and there has been no response. Complete disregard from the hotel. I consider this treatment of guests unacceptable. I do not recommend dealing with this hotel.

Location Perfect location at the entrance of the marina. Close to restaurants, bars, taxi stops, and beaches. About 20–25 minutes on foot to the main bus station. Despite being central, it is on a quiet street with no noise at night. Facilities Clean and well-kept. The hotel has a small market with basic items and a sky bar with stunning views and a relaxed atmosphere. Not ideal if you are looking for a party vibe. The only thing missing is a pool, though with the location it may not be necessary. Room Spacious room with an amazing view. The bathroom was also very large. The bed was very comfortable and the air conditioning worked perfectly. Staff Generally good, but sometimes staff did not even greet when entering or leaving the hotel. Prices On the expensive side, but considering the comfort and location, it may be justified.